Customers are encouraged to place orders 3–7 days in advance for regular flowers and 2–4 weeks in advance for large or customized arrangements. A small advance deposit may be required to confirm large or special orders. Early orders ensure availability of preferred flowers and timely delivery.

Orders canceled 3 days or more in advance may be eligible for a partial refund (if a deposit was paid). Orders canceled less than 3 days before delivery are non-refundable. Rescheduling or changes are subject to flower availability and may include additional charges.